pet owners take grievances with animal service companies to consumer watchdog



a close up of a turtle: A grooved tortoise at a pet supplies expo. One complaint involved the alleged sale of a pet owner’s beloved tortoise. Photo: Nora Tam


© SCMP
A grooved tortoise at a pet supplies expo. One complaint involved the alleged sale of a pet owner’s beloved tortoise. Photo: Nora Tam

A pet owner hired a company to help relocate two beloved lizards and a tortoise only for the first two creatures to wind up dead and the third being offered up for sale, according to a complaint filed with Hong Kong’s Consumer Council.

The incident was just one of several allegations filed with the watchdog in the first nine months of the year claiming pet companies had mishandled the relocation of animals.

In the case of the lizards and the tortoise, the complainant claimed to have paid the Hong Kong pet service company more than HK$10,000 (US$1,290) to move the animals to Taiwan, but they never arrived.

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